The bot used inappropriate language in a customer support exchange and criticized the company. AdvertisementParcel delivery firm DPD have replaced their customer service chat with an AI robot thing. pic.twitter.com/aq4wDitvQW — Chris Bakke (@ChrisJBakke) December 17, 2023The AI element supplements human customer service, a DPD spokesperson told Business Insider. The spokesperson told BI: "We are aware of this and can confirm that it is from a customer service chatbot. In addition to human customer service, we have operated an AI element within the chat successfully for a number of years.

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Persons: —, chatbot, Ashley Beauchamp, ingle Organizations: Service, BBC, Business, ust Locations: uman